Data is from the June 2019 Vanson Bourne report titled "The De Facto for Contact Center Experience: AI in the Contact Center Research" sponsored by Avaya. 2,800 IT and business decision-makers were surveyed worldwide during Spring 2019. All respondents were from organizations that operate at least one contact center. The survey was conducted in Australia (n=100), Brazil (n=200), Canada (n=100), China (n=200), France (n=200), Germany (n=200), India (n=200), Japan (n=100), Mexico (n=200), the Netherlands (n=100), Russia (n=200), Saudi Arabia (n=100), Singapore (n=100), South Africa (n=100), United Arab Emirates (n=100), the UK (n=200) and the US (n=400). Respondents were contacted via email or telephone and were not made aware that Avaya was a sponsor of the research. Avaya is a provider of customer communications and employee collaboration platforms.

Data is from the July 2019 Gartner report titled "AI and ML Development Strategies." 106 IT and IT/business professionals were surveyed during December 2018 via Gartner Research Circle Members, an online survey panel. Respondents were drawn from Asia-Pacific, Europe, Latin America and North America.

Data is from the May 2019 CompTIA report titled "Emerging Business Opportunities in AI." 500 IT and business professionals at US companies were surveyed online during March-April 2019. The overall margin of sampling error proxy at a 95% confidence level is +/- 4.4 percentage points; sampling error is larger for subgroups of the data. CompTIA is a non-profit trade association advancing the global interests of IT professionals and companies.

Data is from a July 2019 World Economic Forum (WEF) survey conducted by Ipsos. 20,017 adults in 27 countries were surveyed during May 24-June 7, 2019 via Global Advisor, Ipsos' online survey platform. Respondents were ages 16-74 in Argentina, Australia, Belgium, Brazil, Chile, China (mainland), Colombia, France, Germany, Great Britain, Hungary, India, Italy, Japan, Malaysia, Mexico, Peru, Poland, Russia, Saudi Arabia, Spain and Sweden; ages range from 18-74 in Canada, South Africa, Turkey and the US; and 19-74 in South Korea. There were 1,000+ respondents per country in Australia, Brazil, Canada, China, France, Germany, Great Britain, Italy, Japan, Mexico, Saudi Arabia, Spain and the US, and 500+ respondents per country in all others within the sample. The data is weighted to best reflect the demographic profile of each country's adult population according to the most recent census data and to give each country an equal weight in the total global sample. Ipsos measures the precision of its Global Advisor online survey using Bayesian Credibility Intervals; this survey has a credibility interval of +/-3.5 percentage points for countries where the sample is 1,000+ and +/-5 points for countries where the sample is 500+.